House Rules

1 – Utilities, Towels, and Linens The rental price includes all utility costs (electricity, gas, garbage disposal, etc.), towels, and toiletries. Electricity at the property is free, but excessive or unreasonable electricity consumption will be charged at €0.50 per kWh. The free electricity allowance is sufficient for normal usage, including air conditioning. To avoid extra charges, follow these simple guidelines:

• Keep doors and windows closed when the A/C is on.
• Turn off A/C units and lights when leaving a room.
• Ensure everything is switched off when leaving the property.

Your electricity allowance can be found in the Guest Area or by asking our staff. If the apartment has an electricity card, this rule does not apply. Your cooperation in maintaining an eco-friendly and cost-effective environment is greatly appreciated.

2 – Self-Catering Accommodation This is a self-catering accommodation, not a hotel. We provide only starter supplies, and guests are responsible for restocking items and purchasing what they need during their stay. Edible items (oil, salt, pepper) and cleaning products are not provided. Linens and towels are provided according to the number of guests booked.

3 – Parties and Noise We enforce a strict no-party/noise policy. Please respect other residents:

• No loud music after 11:00 PM.
• No gatherings with extra guests who are not included in the booking.
• Any noise disturbance or violation will result in a €300 fine.

4 – Number of Guests Only guests listed on the reservation are allowed to stay. If more guests than originally booked stay at the property, additional charges will apply.

5 – No Smoking Indoors Smoking inside the property is strictly prohibited. A €200 fine will be charged for violations. Smoking is only permitted in designated outdoor areas.

6 – Damages Guests are responsible for any damage caused during their stay. We reserve the right to charge for any necessary repairs, plus contractor costs, in addition to the original rental amount.

7 – Cleaning Rules: As a self-catering property, guests are responsible for cleaning during their stay and leaving the property in good condition. The cleaning fee covers initial cleaning, linen, and towel setup. If the property is left excessively messy (e.g., unwashed dishes, garbage left behind, stains on furniture or floors), a €60 extra cleaning fee may be deducted from the damage deposit.

8 – Extra Bed Sheets and Towels For stays of 7 nights or longer, guests can request an extra set of bed sheets and towels at no charge. For shorter stays, extra bed sheets and towels are available for an additional fee, with delivery within one day. Guests must request these items from our staff or via the Guest Area and are responsible for changing them as needed.

9 – Mid-Stay Cleaning or Daily Housekeeping Mid-stay cleaning and daily housekeeping are available upon request for an extra charge. Please inform us at least 24 hours in advance.

10 – Key Usage

• Do not leave the key inside the door lock. If the key is left behind the door, a locksmith will need to replace the entire lock, and the guest must pay the locksmith's fee.
• Always store the key in the key box when leaving the property to avoid being locked out. If locked out and the key is missing, a €30 call-out fee will apply.
• If a key or access card is lost or damaged, replacement fees are €15 for a key or €25 for an access card.

11 – Toilet Paper Disposal Do not flush toilet paper down the toilet. Use the provided bin to avoid pipe blockages. Guests will be responsible for any plumbing costs due to improper disposal.

12 – Towel Usage

• Do not use towels for the beach, makeup removal, or cleaning floors.
• A €25 charge will apply for every damaged towel.

13 – Furniture Please do not move furniture during your stay.

14 – Respect the Property Guests are expected to treat the property with respect, ensuring it remains in good condition for future visitors.

15 – Hygiene & Pests

• Do not leave food or garbage exposed, as this can attract pests.
• Due to Cyprus’ warm climate, pests like ants and mosquitoes are common. While properties are treated regularly, proper food storage and cleanliness can help prevent issues. No refunds will be issued for insect sightings.

16 – Maintenance

• Repairs are subject to the availability of the maintenance team.
• Non-emergency issues (e.g., blinds, curtains, and lightbulbs) may take longer to address.

17 – Check-In and Check-Out

• Check-in: From 16:00 on the day of arrival.
• Early check-in: Not guaranteed. Contact us for availability.
• Check-out: By 11:00 AM.
• Late check-out: This must be approved in advance. Unauthorized late check-outs will be charged an additional full night’s rate.

18 – Cancellations

• The cancellation policy agreed upon at booking remains in effect. Any reimbursement inquiries should be directed to your travel insurance provider.
• If a property issue beyond our control makes it uninhabitable, we will reimburse guests for the affected stay. If we resolve the issue within 24 hours, no refund will be provided.

FAQ

1) Do I need to bring my own sheets and towels? No, we provide all necessary linens. However, you need to bring your own beach towels.

2) Are kitchen utensils provided? Yes, the kitchen is stocked with basic utensils and cookware.

3) Are soap and toilet paper provided? We provide starter supplies of toilet paper, dish soap, and bar soap. Guests must purchase additional supplies as needed.

4) Do I need to bring beach chairs and umbrellas? Yes, we recommend bringing your own, as beach service is not available at all properties.

5) How do I check in? Check-in is self-service. Instructions will be sent a few days before arrival.

6) Can I check in late? We recommend arriving between 16:00 and 23:00 for assistance. If arriving after 23:00, please contact the support team in advance and ensure you have:

• Checked WhatsApp/Viber for messages.
• The correct property address.
• Paid any refundable damage deposit (if applicable).
• Received the keybox access code.

7) When is check-in? Check-in begins at 16:00.

8) Can I check in early? Early check-ins are not guaranteed and require approval.

9) Can I check out late? Late check-outs require approval. Unauthorized late departures will be charged for an additional full night’s stay.

Thank you for your cooperation and enjoy your stay!